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  1. Go to http://192.168.0.1 in your internet browser
  2. Log into the modem. The username is admin and the default password is Telstra for Telstra Smart Modem 1.1 and Gen 2. For Telstra Smart Modem Gen 3, the password is the same as the Wi-Fi password found on the bottom of your modem
  3. Select Wi-Fi from the menu
  4. In the 2.4GHz and/or 5GHz tabs, toggle the Wi-Fi PMF to the off position or use the dropdown box next to Protected Management Frames and select Disabled
  5. Press Save or Apply to save the changes.
  6. You may need to reboot your modem for these changes to take effect, please wait at least 5 3 minutes for the above changes to settle.
  7. Remove the power cable from your modem for 10 seconds, then plug it back in
  8. Wait 1-2 minutes for the modem to settle and go ‘green’, now check to see if your devices are connecting. This is a ‘reboot’ and can often solve connection problems. 

Important: Once you’ve restarted your modem, it could take a few minutes to reconnect to the internet.