Use these instructions to respond to your service desk tickets. To respond to tickets you can either use the browser page or your email.
Instructions for browser page
Open your ticket via:
a) Open the email by 'Brigidine IT Service Desk' after you submitted a ticket.
Click on 'View request'.
The ticket will then open in a browser page similar to the picture seen below.
2. Click on 'Comment on this request'
3. Type your response then click add.
Your message will now be the latest comment in the activity screen as shown below.
An automated message will be sent to you if you don't respond within 5 days. Please respond so the IT team can resolve your issue or close the ticket.